Tenant Frequently Asked Questions

  • Q: Can you ask the owner if they will take less in rent and/or negotiate terms before I apply?

    A: We often get this request and it leads everyone into a vicious circle. We can’t present an offer to rent for less than the advertised price because an application is needed to present to the owner for review.

    But, the applicant wants an answer before submitting an application and paying the application fee. This is a no win situation and it puts all parties in an awkward position.

    The first question from the owner is “Who are these people? Do they make 3-times the rent in income? How many pets do they have? What is their credit score? How long of a lease do they want?” Without all of this information in front of us & the owner, a decision can't be made regarding offers for less rent.
  • Q: Can I offer less in rent than the advertised price?

    A: Applicants can offer less in rent. However, this will be grounds for a delay in processing your application and a simple cause for your application to be denied. An applicant can make giant income, have no pets, have an 800 credit score, etc… BUT, if they offer less than the advertised price – their application can be denied for that one simple reason.
  • Q: When is my rent considered late and how much are the late fees?

    A: Your TAR lease states that rent is due and payable on the 1st of each month and is late and delinquent if not paid by the 3rd. Late charges are 10% of the monthly rent and $10 per day thereafter.
  • Q: I’m an excellent tenant and take care of the home. Can you waive my late fees?

    A: No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.
  • Q: Do you offer direct debit to pay the rent?

    A: We offer the availability to pay your lease payments online via credit/debit card or FREE using an e-check from your checking or savings account. You can make a one-time payment or sign up to have your payments automatically withdrawn each month. It's that easy! No more hassle and no more late payments.
  • Q: Can I pay my rent in cash?

    A: No. According to the TAR lease agreement, we do not accept cash payments.
  • Q: How much and how often can my rent be increased?

    A: Under the terms of the TAR lease, no rental increases can be given until the initial lease term has expired. After the lease has expired, an increase of any amount can be assessed. (the state of Texas does not have rent control) We feel we are reasonable with our increases, depending on market conditions and the owners requests.
  • Q: How do I submit a maintenance request for a repair?

    A: According to the TAR lease agreement repair requests are required to be made in writing. The best way to report a problem and request maintenance is through our website using your tenant portal. If you do not have internet access, the request can dropped off or mailed to our office. The Landlord is not obligated to complete a repair on a day other than a business day unless required to do so by the Property Code.
  • Q: Do you have an emergency repair line?

    A: Yes we do. The emergency number is (512) 248 - 0022. According to TAR lease agreement an emergency is something related to the condition of the Property that materially affects the physical health or safety of an ordinary tenant.
  • Q: What is considered an emergency?

    A: The following are examples of maintenance emergencies. The main sewer line is backed up. A fire. A pipe broke and water is leaking into the home. There was a break-in and you have an unsecured entrance to the home. After hours (after 6:30 pm & until 8 am) call 512.248.0022 and press 9 to reach our emergency Call Center.
  • Q: Can I be charged for maintenance at the property?

    A: Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: At MDA Realty & Management, LLC we take pride in keeping our properties well maintained with everything in working order. We do understand normal wear and tear does take place and for those repairs, they will be at the owner’s expense. For repairs that happen due to negligence and things not being properly handled, these charges will be required to be paid by the tenant. When you have a maintenance request you can enter it on your tenant portal and your property manager will coordinate the repairs with the contractor and tenant.
  • Q: Do I need to get renters insurance?

    A: It is strongly recommended that you purchase renters insurance to cover any of your personal property and any personal liability loss in case of accidents.
  • Q: How do I get mailbox keys?

    A: Mailbox keys are only issued by your local post office branch. You can pick up your key by taking a copy of your lease to the nearest local post office.
  • Q: Can I paint the walls another color?

    A: Requests to paint the walls a different color must be in writing and requires the owner's consent.

    Also you will need to let us know which wall or rooms and we may require an additional deposit, which is refundable if the wall or rooms are restored to the original color, unless you have approval from the office that you do not need to restore the paint.
  • Q: Can I change the locks?

    A: No! You cannot change the locks yourself. Re-keying the property without our permission is a serious lease violation and against the law in Texas. Texas Law specifically forbids the tenants from locking out the landlord and the Courts & Judges are not sympathetic to tenants who lock out the landlord.

    All notices or requests by Tenant for rekeying, changing, installing, repairing, or replacing security devices must be in writing. Installation of additional security devices or additional rekeying or replacement of security devices desired by Tenant will be paid by the Tenant and must be installed by contractors authorized by our office.
  • Q: What if I need to get out of my lease? Can I sublet?

    A: It is our primary responsibility to act in the best interest of the property owner at all times. We understand that there are extenuating circumstances which may prevent a resident from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease agreement, please contact our office to discuss the situation as soon as possible. We do not allow subletting under any circumstances. All applicants will be required to qualify according to our normal standards.
  • Q: When do I get my security deposit back?

    A: We normally mail the deposit to the forwarding address you leave at our office less any charges incurred within 30 days of the last day you occupied the property.
  • Q: Can you hold a place before I apply?

    A: At MDA Realty & Management, LLC we do not hold available rentals before an application has been submitted. With an approved application and paid security deposit, properties can only be held vacant for two weeks.
  • Q: I want to get a pet. What do I do?

    A: You should always have a conversation with your Property Manager prior to purchasing or boarding a pet because there are weight and breed restrictions while other properties do not allow them. Please keep in mind that pets are also tenants and there is a non-refundable pet fee as well as a monthly pet fee.
  • Q: I want to move out, but my roommate wants to stay. What do we need to do?

    A: In roommate situations each roommate is required to complete an individual application, along with screening. If one party wants to exit the lease, all parties must give notice and the remaining roommates must enter into a new lease if income can be verified to suffice 3 times the rent. Your property manager should be notified as soon as possible.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: We require 60 day written notice be submitted when a tenant is moving or coming up on a lease expiration. If longer notice can be given that would be greatly appreciated but 60 day minimum is required.
  • Q: How Do I Set Up My Utilities?

    A: Take the hassle out of connecting your utilities

    Connect your utilities with just one phone call with our Fast, Free, & Easy Concierge Service (Citizens Home Solutions). You won't have to deal with long wait times or automated systems.

    Our FAST, EASY and FREE service helps take the stress away from connecting your utilities.